At Smart Refrigerants, we are committed to providing a secure, straightforward, and transparent payment experience. Please read our Payment Policy carefully to understand how we handle transactions, accepted payment methods, billing, and related procedures.
Accepted Payment Methods
We accept the following payment methods for all orders placed on our website:
- Credit & Debit Cards: Visa, MasterCard, American Express, and Discover cards are accepted for all orders.
- PayPal: You may check out securely using your PayPal account.
- Other Digital Wallets: Additional payment options may be available at checkout depending on your location and device.
All transactions are processed in US Dollars (USD). If your card is issued in a different currency, your bank or payment provider may apply a currency conversion fee, which is outside our control.
Payment Security
Your financial security is our highest priority. Smart Refrigerants uses industry-standard SSL (Secure Socket Layer) encryption to protect all payment information transmitted through our website. We do not store your full credit card details on our servers. All card transactions are processed through PCI-DSS compliant payment gateways, ensuring your data is handled with the highest level of security at all times.
Order Confirmation & Billing
Once your payment is successfully processed, you will receive an order confirmation email at the address provided during checkout. This email serves as your receipt and will include your order number, itemized list of products, payment amount, and estimated shipping information. Please retain this email for your records.
Your card or payment account will be charged at the time of purchase. In the event that a product is out of stock after your payment is collected, we will notify you immediately and provide the option of a full refund, a backorder arrangement, or a suitable product substitution.
Failed or Declined Payments
If your payment is declined, please verify that your billing information matches exactly what your bank has on file, ensure your card has sufficient available funds, and confirm that your card is enabled for online transactions. If problems persist after checking the above, please contact your bank or card issuer directly, or reach out to our support team at support@smartrefrigerants.com for assistance.
Invoices & Receipts
A digital receipt is automatically sent to your email upon successful order placement. If you require a formal invoice for business or tax purposes, please contact our support team with your order number and we will provide one promptly. We recommend all business customers retain payment records for compliance and accounting purposes.
Sales Tax
Sales tax is applied to orders in accordance with applicable federal and state tax laws. The applicable tax amount, if any, will be calculated and displayed clearly at checkout before you confirm your purchase. Tax rates may vary based on your delivery location and the type of product ordered.
Pricing Policy
All prices displayed on our website are in US Dollars and are subject to change without prior notice. However, once your order is confirmed and payment is processed, the price you paid is locked in and will not be affected by any subsequent price changes. We strive to keep our pricing accurate and competitive at all times.
Contact Us About Payments
If you experience any issues with your payment, have a billing question, or need to report an unauthorized charge, please do not hesitate to contact our support team at support@smartrefrigerants.com or call us during business hours. We are here to resolve any payment-related concerns quickly and professionally.
