At Smart Refrigerants, we respect your privacy and are fully committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information. By using our website and services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of personal information when you interact with our website:

  • Personal Identification Information: Your name, email address, phone number, and billing/shipping addresses when you create an account or place an order.
  • Payment Information: Credit or debit card details and billing information, which are processed securely through our PCI-compliant payment partners. We do not store full card numbers on our servers.
  • Order & Transaction Data: Details about the products you purchase, order history, and transaction records.
  • Account Credentials: Username and encrypted password if you register an account on our website.
  • Communications: Any messages, emails, or inquiries you send to our support team.
  • Technical & Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools.

How We Use Your Information

We use your personal information strictly for the following purposes:

  • Order Fulfillment: To process your orders, arrange shipping, and send order confirmations and tracking updates.
  • Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
  • Account Management: To maintain your account, preferences, and order history on our platform.
  • Legal Compliance: To fulfill obligations under applicable laws, including refrigerant purchasing regulations and tax requirements.
  • Marketing Communications: To send you promotional emails, special offers, and product updates — only if you have opted in to receive them. You may unsubscribe at any time.
  • Website Improvement: To analyze site usage, identify technical issues, and improve our website’s performance and user experience.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your browser — to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website. We also use third-party analytics tools such as Google Analytics to understand how visitors use our site. These tools collect anonymous, aggregated data and do not identify individual users.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data in the following limited circumstances:

  • Shipping Partners: We share your name and delivery address with our shipping carriers to fulfill your orders.
  • Payment Processors: Your payment information is shared with our secure, PCI-compliant payment gateway providers solely for transaction processing.
  • Legal Authorities: We may disclose information if required to do so by law, court order, or government authority.
  • Business Transfers: In the unlikely event of a merger, acquisition, or business sale, your data may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, restricted internal data access, and regular security assessments. While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time using the link in any email we send.

To exercise any of these rights, please contact us at support@smartrefrigerants.com. We will respond to all verified requests within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the ‘Last Updated’ date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at support@smartrefrigerants.com. We are committed to addressing all privacy-related inquiries promptly and transparently.